Shipping Policy

PLEASE READ THOROUGHLY!

*DISCLAIMER:

All items listed on this site are 100% handcrafted. Designs may slightly vary from the featured photo. 

 

As of right now, RÆdiant Soul offers U.S. shipping ONLY. All U.S. orders are shipped via USPS and a tracking number is included.

 PLEASE NOTE:

 ONCE ITEMS HAVE LEFT OUR STUDIO WE ARE NOT IN CONTROL AND WILL NOT TAKE RESPONSIBILITY FOR LOST, STOLEN OR DELAYED PACKAGES.

What To Do If Package Is Missing?

• IF YOUR ORDER SHOWS A DELIVERED STATUS AND YOU HAVE NOT RECEIEVED IT
• IF YOUR ITEM SHOWS IN TRANSIT FOR A LONG PERIOD OF TIME

CONTACT YOUR LOCAL POST OFFICE AT USPS.COM OR CALL THEM DIRECTLY. THEY WILL LOOK INTO THE MATTER AND SHOULD PROVIDE YOU WITH A SEARCH ID OR A CASE #

PLEASE CONTACT US ONLY AFTER YOU HAVE MADE CONNECTED WITH USPS AND HAVE NOT RECEIVED THE ANSWERS YOU NEED. PLEASE PROVIDE US WITH THE CASE # OR SEARCH ID.

SHIPPING TIME

• Creation Time: 3-5 business days for non-custom pieces, 7-10 business days for customized pieces. 
• Shipping Time: Ranges 3-7 business days for domestic orders. 

 

*IF ORDER VOLUME IS HIGH, THESE TIMES MAY VARY* 

 

Free Priority Shipping on orders $55+

Pieces are made in the order in which they are received. 

 We are determined to ensure that all orders are processed and shipped in a timely manner.